Refund Policy

1 Refund Policy

You can request a refund for a purchased course within 30 days of enrollment, provided you have completed less than 20% of the course content. Once you have completed 20% or more of the course, refunds are no longer available.

Refunds are issued as Hicore Coins (HC) — a platform credit equal to 100% of the amount paid. HC can be used to enroll in other courses on the platform.

2 Non-Refundable Cases

Refunds will not be provided in the following cases:

• After 30 days from the date of purchase
• If the learner has completed 20% or more of the course content
• For completed training sessions, workshops, or internships
• For digital products such as e-books, notes, software tools, or applications once accessed/downloaded

3 Cancellation Policy

Users can request cancellation within 30 days of purchase, provided they have completed less than 20% of the course content.

4 Refund Process

Refund requests can be submitted directly from your Wallet in the learner portal. Approved refunds are credited to your Hicore Coins balance immediately.

Refunds are processed exclusively as platform credits — no money is returned to your bank or card. This applies to both money payments (credited as 100% Hicore Coins) and Hicore Coin payments (reversed back to your wallet). If you enrolled through a referral link, the refund is still issued as Hicore Coins and your course access is revoked.

5 Mode of Refund

Refunds are always issued as Hicore Coins (platform credits) to your account. No cash or bank refunds are provided. Hicore Coins can be used to enroll in other courses on the platform.

6 Changes to Policy

HiCore Tech reserves the right to modify this refund policy at any time without prior notice.